More than ever, this generation experiences the world as a rafting trip rather than a rowing-contest. This makes it impossible to tackle problems one at a time. A holistic approach, adapted to the specific environment, is the best way to a lasting solution. The marketing field is no different.

I see more and more companies seeking salvation in isolated short term plan of actions. Unfortunately these will only keep them out of the danger zone for a short while. Typical examples are:  searching new target markets, one-off lead generation efforts hoping to find prospects that are ready to buy. This last one is a typical returning strategy in an attempt to find the famous needle in the hay-stack (lead generation).

 Furthermore, today, more than ever, we have a multitude of tools and -techniques at hand. Numerous studies, amongst others the study delivered by the Aberdeen Group ,  have shown that optimal ROI can only be reached by using the correct mix of tools at all times.

use-of-lead-nurturing 

 Let me drill down on this new method of influencing your target market based on your own strengths (LEAD-NURTURING) rather than using lead-generation as a means of attracting new business. Lead nurturing means entering into a 1:1 conversation, on a continuous basis, with decision makers in your target market. This means communicating about the pains and the possible solutions your products and services can offer to solve these pains looked at it from the viewpoint of each decision-maker. The most common channels to market for lead nurturing are: email, website, blogs, whitepapers, documentation, speeches, 3rd party articles, follow-up by phone, webinars, podcasts.

offers-distributed-in-lead-nurturing-campaigns

Let me emphasize the most important advantages:

  • The number of qualified leads will be at least doubled
  • Cost of sales will be lower because your prospects will specifically seek your strengths
  • Average revenue per order will be 57% higher (see Aberdeen study)
  • Salespeople will succeed in winning more deals
  • Next to your product-differentiation, your sales approach will also differentiate you
  • A higher ROI of your marketing investments.
  • Furthermore, these methods are cheaper than traditional promotional and advertizing campaigns.

Important to note is that the ROI is directly linked to the level in which you succeed to be perceived different. In order words: be different from your competitors instead of  trying to be better.

Find more info on the Perpetos website:

To close off, some practical tips:

  • Adapt the content of your message to the buying mindset of your prospect (meaning: Being interested, probably needing your solution or in the process of evaluating different suppliers)
  • Define your product/market combinations directly linked to your your product-differentiation
  • Make sure your website is optimized with the correct web key words (Search Engine Optimization – SEO). The website content must use language for all three mental stages
  • Make use of Search Engine Advertising (SEA) to attract more traffic to your website
  • Initiate a company blog. This is the ideal way to communicate with your customers and prospects. Don’t communicate  about your products and services
  • Use personalized landing pages to your website in emails. These will allow you to get more information about the click-behavior and the interests of each individual person

A step by step implementation of the above combined with follow-up by phone and email will guarantee your ROI.

Good Luck!

A lot of books and blog posts have been written on the importance of implementing a universal lead definition. Yet, it’s not evident to find a ‘how to’ build one.

Discuss and take the decision with the involvement of people from sales, marketing  and management to come up with your specific universal lead definition. A good universal lead definition should consist of 5 levels. Example:

Level 1:
A response from an individual to a marketing campaign or someone who has taken proactive steps to demonstrate interest in your message or solution.

Level 2:
A meaningful interaction (phone or e-mail) with an individual meeting the requirements of a fully qualified company. Thus the company belonging to one of your market segments.

Level 3:
Level 2 + the individual demonstrates a specific need for, and interest in, your offering.

Level 4:
Level 3 + the individual is in the process of defining requirements for a solution such as you can offer.

Level 5:
Level 4 + the individual is a key-contact in the decision making process. Add Buying-Clock™ time past 6 o’clock for those people already using the Buying-Clock.

I deliberately did not mention a defined timeline for the purchase and budget availability in level 5 as these are part of long debates in companies when going thru the process of building a universal lead definition. There is no need for those 2 elements, in my point of view, as long as the key-contact admits a pain (problem) on KPI level. (i.e. VP marketing: too low ROI on marketing investments) This is the definition of 6 o’clock on the Buying-Clock.  The mental buying phase should be the key driver in deciding next steps. Elements such a strategic account or not, size of the company and type of solution will determine whether or not it is time to have a meeting with a sales rep. This type of lead allows you to have a pro-active approach and influence the requirements before the market research phase is started. This is the moment when the key-contact has a budget available and will start contacting multiple vendors for comparison.

Good luck in your process of defining and implementing a universal lead definition. Remember to make sure that the lead definition is well communicated to all concerned.